When do I need a BWE Supervisor
Anywhere outside a private backyard. If any participating children are 14yrs and over. And anytime after sunset.
How much flat area do we need?
As our jumping castles and combo designs vary in size, please check the minimum required area next to the attraction you are interested in. If you are not sure just ask us
How high is the inflatable?
The jumping castle inflatables are between approximately 1.7m to 6.5 metres high depending on the style of the inflatable. If height is a problem please contact us.
What surface can inflatables go on?
Grass, dirt, concrete, paving, asphalt etc – please advise at time of booking.
Can the inflatable be erected on a slope
Yes as long as the slope is not too severe
Can the inflatable be in contact with walls or trees?
No the inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.
How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage will amount to around 2 cents an hour.
How much access space is needed to get an inflatable in?
Approx 1 metre (3 feet) for most inflatables, please ensure that water heaters or Air conditioning units are not blocking the access. If there are STEPS you must inform us prior to the day as additional charges may apply if we need extra staff to deliver. If we are not informed, we reserve the right to refuse delivery in order to comply with our OH&S policy. Please enquire if you are not sure.
How long does it take to set up?
Around 10 – 15 minutes, depending on the site.
Is the set up time included in the hire time?
No. For example – if your booking starts at 1pm, we will have the inflatable ready before that time. On very rare occasions we may have it ready 5 minutes after your booking time. We do ask that you provide clear access to the driveway of your home as the inflatables are sometimes difficult to manoeuvre.
How many children can use the inflatable at the one time?
Mini jumping castles – between 6 and 8 children at the same time. The Midi castles, 8– 10 children and medium to large size castles can take up to 12 children at any one time under the ages of 13yrs
What happens if it rains on the day?
If we don’t hear from you we will always deliver rain, hail or shine. Also all jumping castles have sun / shower covers provided except for Dino Slide & Alligator Swamp which are unable to take any cover. We offer covers that keep the sun off your children’s heads, keeps the castle cool in Summer and for rainy days, they are terrific in keeping the castle dry.
Do I have to pay a deposit for a Backyard jumping castle hire?
Only if the booking is invoiced at $200 or more
How about if I want to cancel?
We do not charge a cancellation fee as long as you abide by the following:
All cancellations can be done by contacting our office within office hours and obtaining a cancellation number.
Cancellations on the day of your booking can be made again by contacting our office PRIOR to 8 am without a cancellation charge and obtaining a cancellation number. If we turn up and you do not have the cancellation number, there will be a minimum delivery fee charged of $100.
For After Hours Cancellations, please leave a message giving your Name – Suburb – Phone No: so that we can get back to you
How is payment made and when?
Payment can either be made prior to the day by sending us a cheque 7 days prior, direct deposit into our bank account or by credit card except (Amex & Diners) during business hours. We also accept CASH payment to our driver on delivery. Personal cheques are NOT accepted on the day.
Our drivers can Not accept credit card payments on the DAY
How long can I have the castle for?
Usually a 4 hour or daily (7 hour) hire. Bookings within Summer in a backyard can go till dusk. During the winter months, obviously the days get shorter and it gets darker much earlier bookings should be completed 1 hour after sunset at the latest.
Do you have insurance?
We wouldn’t be in business without it! We have $20,000,000 Public Liability Insurance and should you wish a copy of our Certificate of Currency, please ask your Entertainment Coordinator on booking.
What happens if we damage the inflatable?
If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a jumping castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.
What else should I be aware of?
Please keep streamers, poppers, silly string etc away from any inflatable as they stain the vinyl !! Face Paint also stains the vinyl. Please make sure all children’s faces are completely dry prior to them jumping. You may also want to check that when children perspire the paint starts to run. Any streamer etc damage found on the inflatable at time of pick up or when we clean the inflatable over the following seven (7) days will result in an automatic charge of $500.